1. General Policy

We value your time and commitment to learning a new language. In order to provide the best service and maintain a fair and efficient schedule, we have established the following cancellation policy. By booking a session with us, you agree to the terms outlined below.

2. Booking and Confirmation

• Booking: All sessions must be booked in advance through purchasing a language activity from the Orbit’s Trail Store.
• Confirmation: Upon booking, you will receive a confirmation email with the session details. Please review this information carefully and provide your confirmation number to your Language Tutor at the time of your appointment.

3. Cancellation and Rescheduling

• Notice Period: Cancellations or rescheduling requests must be made at least 48 hours before the scheduled session for all access pass holders regardless of the plan that was purchased.
• Procedure: To cancel or reschedule a session, please contact us via email at hello@orbitstrail.com. Your request will be acknowledged within 24 hours.

4. No-Refund and No-Exchange Policy

• Missed Appointments: If you miss a scheduled session without providing the required 48-hour notice, you will not be eligible for a refund or a session exchange. The session will be considered completed.
• No Refunds: Payments made for language sessions are non-refundable. This includes cancellations made less than 48 hours before the session or missed appointments.
• No Exchanges: Sessions cannot be exchanged for other services or transferred to another person.

5. Exceptions

• Emergencies: We understand that emergencies can occur. In such cases, please contact us as soon as possible. We may, at our discretion, offer a one-time exception to the cancellation policy.
• Tutor Cancellations: If the tutor needs to cancel a session, you will be notified as soon as possible, and you will be offered the option to reschedule the session at no additional cost.

6. Late Arrivals

• Student Late Arrival: If you arrive late to a session, the session will still end at the scheduled time. No extra time will be added.
• Tutor Late Arrival: If the tutor is late, the session will still be conducted for the full duration as originally scheduled.

7. Communication

• Contact Information: Please ensure that your contact information is up-to-date in our records to receive timely notifications.
• Technical Issues: If you experience technical issues that prevent you from attending the session, please inform us immediately.

8. Agreement

By booking a session with us, you acknowledge that you have read, understood, and agree to abide by this cancellation policy.

This policy aims to ensure fairness and clarity for both the tutor and the student. Should you have any questions or need further clarification, please do not hesitate to contact us.

Feel free to adjust any part of this policy to better fit your specific needs and circumstances.