1. General Policy

We are committed to providing high-quality language tutoring services. To ensure a fair and transparent process, we have established the following chargeback policy. By booking a session with us, you agree to the terms outlined below.

2. Payment and Confirmation

• Payment: All sessions must be paid in full at the time of booking through our designated payment system.
• Confirmation: Upon payment, you will receive a confirmation email with the session details. Please review this information carefully.

3. No-Refund and No-Exchange Policy

• No Refunds: Payments made for language sessions are non-refundable. This includes cancellations made less than 48 hours before the session or missed appointments.
• No Exchanges: Sessions cannot be exchanged for other services or transferred to another person.
• Missed Appointments: If you miss a scheduled session without providing the required 48-hour notice, the session will be considered completed, and no refund or exchange will be provided.

4. Chargebacks

• Definition: A chargeback occurs when a customer disputes a charge through their credit card issuer, resulting in the reversal of the payment.
• Process: If you believe there has been a billing error, please contact us immediately to resolve the issue. We are committed to addressing any concerns promptly and fairly.

5. Fraudulent Chargebacks

• Fraudulent Chargebacks: Initiating a chargeback without a valid reason or after receiving the agreed-upon services is considered fraudulent.
• Consequences: If a chargeback is determined to be fraudulent:
  • Permanent Ban: You will be permanently banned from using our platform and services.
  • Legal Action: We reserve the right to pursue legal action to recover the disputed amount and any associated costs.

6. Communication and Resolution

• Contact Us: If you have any questions or concerns about a charge, please contact us directly. We are here to help and will work with you to resolve any issues amicably.
• Resolution: We aim to resolve disputes through direct communication. If a chargeback is initiated, we will provide all necessary documentation to the payment processor to contest the chargeback.

7. Agreement

By booking a session with us, you acknowledge that you have read, understood, and agree to abide by this chargeback policy.

This policy aims to protect both the tutor and the student, ensuring a fair and secure transaction process. Should you have any questions or need further clarification, please do not hesitate to contact us.

Feel free to adjust any part of this policy to better fit your specific needs and circumstances.